Please note that orders cannot be changed, modified, or canceled after checkout under any circumstance.
If you have received an item with defects, please contact our Customer Experience Team at firstname.lastname@example.org within 5 days of receiving your item to inform us of the issue.
Hello Pink is not responsible for lost or delayed orders. USPS is responsible once an order is in their possession, and therefore any claims for missing items need to be made with them directly by the receiving party (customer). Hello Pink will not make a claim on behalf of the purchaser. All USPS Priority (expedited shipping) packages are insured up to $100.
We ship to the United States, Canada, US Territories (Puerto Rico, Guam, American Samoa, US Virgin Islands, and Northern Mariana Islands), and APO/FPO. We ship using the United States Postal Service (USPS Priority®) for Expedited Orders (approximately 2-3 business days in transit), USPS First Class for Economy Shipping (approximately 3-5 business days in transit), and USPS First Class International and USPS Priority International for Canadian orders. Sometimes we utilize UPS Ground as well.
Orders to the 48 contiguous/continental states ship for FREE. Shipping to all non-contiguous/continental destinations is $5.99 USD (Hawaii & Alaska + US territories). Expedited shipping is $7.99 USD for USPS Priority®. Canadian orders ship for $21 flat rate for standard First Class International shipping (11-20 days in transit) or $45 for Priority International shipping (6-10 days in transit). Canadian customers are responsible for any Canadian taxes imposed at customs. Generally speaking, duties are not charged due to the Canada-United States-Mexico Agreement (CUSMA), however, in the event that duties are charged, they are the responsibility of the customer/ Stylist to pay.
We strive to ship all orders that do not contain graphic tops within 2 business days. All orders containing graphic tops take an additional 3-5 business days, as they are custom-made to order.
Multiple orders may be combined or single orders may be split by our shipping department to expedite the shipping of your order(s). Combining items from multiple orders into a single package won't change the amount of shipping you pay for each order. Shipping fees are determined at the time of checkout and cannot (or will not) be refunded as a result of orders having been combined. If your order must be split, you will not be asked to pay any additional charges. Combining orders is very helpful in decreasing waste, and very efficient in expediting orders.
Hello Pink is not responsible for returned items due to incorrect addresses. If your order arrives back to us as undeliverable, we will refund the whole order, minus shipping fees. If you reach out and wish to have it re-shipped, we charge an additional $5.99 fee to re-ship your items. We ship from Grand Rapids, Michigan, US.
Merchandise that is eligible for refund may be returned within 14 days of the delivery date, unless an item is specifically marked as final sale. A refund for the amount paid will be issued as store credit. If you prefer a refund to your original payment method, you must request this (a hand written note sent in with your order is fine). A $5.99 restocking fee will be deducted from your refund if a return to the original payment method is requested. The restocking fee is paid per order regardless of whether or not you return items from more than one order in the same package. Refunds will be made within 7 business days of us receiving the item.
Returned items must be in brand new condition, unwashed with tags attached (no animal hair, no smoke odor, etc). If an item is returned back to us with a smoke odor, pet odor, pet hair, or any other condition deemed un-sellable, it will not be eligible for return. You may choose to have the item mailed back to you for an additional fee. All unclaimed items will be donated within 14 days of us receiving them. Items that do not qualify for returns (final sale items) include: tanning foam (and mitts), flash sale items, clearance items, grab bags, and specifically marked final sale accessories (including jewelry).
If you purchased from a Stylist's inventory, please contact them directly regarding returns.
If you purchased from HelloPink.com, please mail your item back to the address below. Be certain to include your original packing slip (or a handwritten note including your name and order number) detailing the reason for return. If your return is missing this information, it could delay the processing of your return. You must have a registered customer account to receive your store credit. Any delay in responding to a request to create an account, if purchased originally as a guest, may delay your return.
Stylist Only Return Information: While stocking personal inventory is not encouraged, it is allowed. If a Stylist chooses to carry inventory for resale, a 20% restocking fee may be deducted from a Stylist refund, if attempting to return unsold inventory. Inventory orders are defined as any bulk purchase placed using your personal Stylist (or personal customer) account, delivered to your residence.
Mail your returns to:
Hello Pink RETURNS
2648 3 Mile NW Suite B
Grand Rapids, MI 49534
At this time, we do not process exchanges. If you would like a different size in an item, we advise that you purchase the new item quickly, as stock levels change frequently. Then, we can process a return for the original item.
If you send back an item that does not qualify for a return, or we receive a package back from the shipping carrier as undeliverable, then you will be responsible for paying a $5.99 return shipping fee. We will hold non-returnable merchandise or packages returned by the shipping carrier for 14 days. After 14 days, the items will be donated to a charity of our choice.
If you have received an item with defects, please contact our Customer Experience Team at email@example.com within 5 days of receiving your item to inform us of the issue. If we are not notified within 5 days of receiving the item, it will not qualify for a return/ replacement. Please include a photo of the damage/defect and your order number in your email.
We are not responsible for damage to clothing caused by improper care, washing outside of the manufacturer’s recommended settings, handling, or incorrect sizing.
The colors of merchandise may vary due to photography lenses, lighting, and screen resolution. Clothing patterns may naturally vary. These situations do not qualify as defects, though the buyer may choose to return the product(s) following the standard return policy in these instances.
If you have any questions at all, please email us at Support@HelloPink.com